There is no question that AI is making a big splash nowadays. There are plenty of debates about whether it is over-hyped, under-hyped, or the start of the End Of Times. That’s not the purpose of this post however. Regardless of where you land on the above debates, one thing is sure, if you’ve got employees, your likely a benefactor of Shadow AI.
Shadow AI is the unofficial and unsanctioned use of unproven AI tools being used by your staff to do their work. Having used AI tools myself, I believe they can bring lots of value, boosting productivity if used wisely. However, there is more to be concerned about than AI hallucinations. Privacy is of paramount concern for many businesses. In some industries it’s a matter of compliance.
The good news is there are strategies to help mitigate these risks. Depending on the nature of your business, you may want to encourage AI tool usage officially, with proper education and training for staff to avoid sharing sensitive data, or you may have compliance requirements that make complete blocking of these tools the only reasonable course of action.
This is where we can help. We’ve been tracking the rise of AI use in business since it hit the scene. We’ve worked with clients to help understand the implications of AI on their business, both how to use it and how to control it. We try to find a good balance (don’t want to upset our AI overlords after all).